Stewart Milne Homes is the only major housebuilder in Scotland and one of only five of the large firms in the UK, to be awarded 5 star status by the industry this year.
The company’s continued commitment to customers, the creation of award winning developments, the design, detail and individuality of our homes and aftercare service has seen it awarded 5-star status by the Home Builders Federation (HBF).
In the latest rankings just announced by HBF, only five large housebuilders (building over 750 units per annum) appear on the list of 15 in total with 5 stars.
The Aberdeen head-quartered housebuilder is now ahead of many other recognised homes’ brands in the rankings and the only major housebuilder head-quartered in Scotland to achieve the highly-coveted five star customer satisfaction rating this year.
This prestigious independent industry accolade recognises companies who achieve over 90% customer satisfaction ratings customers who purchased a home in the last year.
The HBF star rating scheme awards builders stars for customer satisfaction. The number of stars awarded is based on the homeowner feedback in an independent National New Homes Survey of customer satisfaction, conducted by the National House-Building Council (NHBC). The survey is designed to provide home buyers with information about house builders to help guide their purchasing decisions, and to encourage excellent levels of service across the industry.
The criteria for 5 star ratings are: 91% or more of homeowners must be prepared to recommend their house builder to a friend.
The survey covered the year to the end of September 2016, is entirely independent of any house builder or house builder group and is independently validated by Reading University.
The survey is one of the largest of its type undertaken in the UK. This year over 90,000 surveys were sent out, an increase of 61% on three years ago reflecting the significant increase in the number of homes being built.
Glenn Allison, chief executive of Stewart Milne Group said: “This award recognises the company-wide effort in the planning, construction, marketing and sales of our homes in Scotland and England. But more importantly, it provides an independent assurance on the quality of our homes and the service we provide to home buyers.
“We have worked extremely hard to achieve our five star status and we are proud to have been awarded this accolade, especially as it comes from our customers views. We will continue to deliver quality homes backed up by exceptional customer service.”
Stewart Baseley executive chairman of the Home Builders Federation said;
“The Customer Satisfaction and Star Rating Scheme is an accepted, robust and independently assessed measure of customer service. Achieving the highest levels of satisfaction is a huge challenge that requires commitment from everyone in an organisation from top to bottom. To do so whilst increasing output, to help address our acute housing shortage, is especially commendable.”