Specsavers Aberdeen Audiology is marking a decade of service, celebrating a journey of growth, innovation, and dedication to the community.
The audiology service began 10 years ago with just two team members: Ian McLellan, who became the youngest director in the history of Specsavers UK at the age of 20, and Gillian Macdonald, who brought 25 years of optical experience to her new role as business manager.
Ian also served as chairman for Scotland Audiology for two years, further cementing his influence in the field.
Over the years, Specsavers Aberdeen Audiology has seen investments exceeding £100,000, and much more again on people development. The team has now grown to 15 members, including five fully trained audiologists, six audiology practitioners, and four dedicated administrators.
This commitment to nurturing talent has been exemplified by Mark Ranken, who progressed from a part-time weekend role to becoming a partner in the business.
Since its inception, the team has carried out almost 13,500 hearing tests, and sold over 6,000 hearing aids to those in need in the community.
Specsavers Aberdeen Audiology was the first in the company to ensure all its partners achieved EMCC coach qualifications, reflecting its dedication to professional development and leadership.
The team was the first Specsavers store to create a dedicated wax removal space, cementing its reputation for going the extra mile with patient care.
The team’s achievements have been widely recognised since it launched. In their first year of business, they were runners-up in the Audiology Business of the Year awards and are now nominated once again for the same accolade, with the results to be announced in March 2025.
Additionally, the service was a finalist for the Aberdeen & Grampian Chamber of Commerce Customer First Award 2024, highlighting its exceptional commitment to customer care.
Among its many accomplishments, one team member, clinician Kate Kulesza, received the prestigious Dame Mary Customer Service Award, the highest accolade for customer service within Specsavers.
Reflecting on the 10-year journey, audiology director Ian McLellan says: ‘We’re incredibly proud of how far we’ve come. Starting with just two people and growing to a team of 15 has been a rewarding experience.
"Our commitment to investing in our team and store experience ensures we continue to provide the highest standard of care to our customers. Being recognised through industry awards and customer feedback only reinforces our mission to make a difference in the community.’
Specsavers Aberdeen Audiology remains committed to delivering accessible, high-quality hearing care services to the community. Appointments can be booked at www.specsavers.co.uk/stores/aberdeen
or by calling 01224 641234.