Recognition of a fantastic family business with an outstanding reputation and true integrity.
Gray & Adams was founded by Jim Gray in 1957 has grown to become the UK market leader in temperature-controlled manufacturing.
It has an annual turnover of more than £115million and more than 700 employees, 500 of them at its world-class headquarters in Fraserburgh.
It supplies bespoke temperature-controlled vehicles to all major supermarkets as well as blue-chip household brands like DPD, John Lewis, Waitrose, M&S and Warburtons.
Having founded the company, Jim Gray passed the role of Managing Director onto his brother Lewis Gray Snr and when he retired this role went to Jim’s two sons, James and Peter Gray as joint Managing Directors. Jim’s daughter, Marie Gray is also a Director of the business.
There are multiple generations of the Gray family working throughout the business, including Jim’s great grandchildren.
The succession planning for the next generation is an ongoing consideration for the board and is regularly reviewed, alongside other contingency planning.
This truly “family” business is proud to have multiple generations of previous employees working at Fraserburgh, with the children and grandchildren of some of the very first employees still engaged in the business today.
The commitment to ensure the business retains its family-feel culture and building close and trusted relationships with customers, is one of the most frequently mentioned aspects of the customer experience.
Community engagement and support have been taken very seriously but offered discreetly. It has included paying medical bills for staff with long-term illnesses, supporting countless local families and giving back to the NHS throughout CV19 by delivering PPE materials and hot meals.
Gray & Adams brand and marketing strategy is to offer customers “a lifetime of value” backed by the strategic pillars of success: customer value, innovation, quality, people, and sustainability. Each of these brand pillars presents Gray & Adams with opportunities to deliver valuable and meaningful stakeholder stories and drive the business forward to remain at the forefront of the UK industry.