To celebrate an exceptional company which puts the interests of customers at the heart of everything it does.
QHSE Aberdeen Ltd, led by Directors Dave Rusling and Angela Scott, was founded in 2015. It specialises in the creation and implementation of quality health and safety and environmental (QHSE) management systems which comply with the latest ISO standards and help clients document their operations in a logical, no-nonsense way.
The company builds and maintains positive customer relationships through the continuous development of value-added solutions which help organisations achieve significant process improvements and cost-savings.
It encompasses the expertise of a large organisation with the personal touch of a small company which has allowed it to extend its reach throughout the UK and into several European countries.
QHSE Aberdeen Ltd is extremely proud of its client satisfaction feedback and certification first-time pass results, with perfect scores (100%) recorded for both.
Its business plan and accompanying SMART objectives are reviewed annually and tracked quarterly to help exceed clients’ expectations and support their evolving needs. Similarly, KPIs – including performance feedback and QHSE improvement – for client projects and internal processes are integrated within company systems.
Customer experience has also been improved through a client portal which offers easy access to company documentation and the innovative use of SharePoint workflow systems, e-commerce materials and enhanced training.
The Directors have invested profits back into the business to diversify its service offering, provide continuous staff training and create on-site training facilities.
QHSE Aberdeen Ltd empowers clients’ staff to take responsibility for their own systems and, once implemented, provides ongoing support to maximise the benefits.
QHSE Aberdeen Ltd now supports around 50 clients and its priority is to provide them with value-for-money services. Its client retention rate of 95% is a source of immense pride.
As its client base has grown the company has invested heavily in talent with the appropriate skills to drive business growth. It has also invested in developing the shared values of integrity, respect, loyalty, honesty and accountability and ensuring they are adopted by all the team.