BT has been fined nearly £3million following a series of failings which left more than 1.3 million customers without a contract summary or any informational documents.

Ofcom introduced the rules in June 2022, while BT assured the regulator it would be compliant.

The consumer protection rules were created to ensure customers get clear, comparable information about the services they are thinking about buying.

"In some cases, BT deliberately chose not to comply with the rules on time," said Ofcom.

"Other providers dedicated the resource required to meet the implementation deadline for these new rules, and BT is likely to have saved costs by not doing so."

The regulator added: "Our rules are clear that if the required contract summary and contract information is not given, the contract is not binding on customers.

"As a result, an early exit fee should not have been payable by these customers."

In addition to the £2.8m fine, affected customers who were charged exit fees, contact remaining customers who are still with BT and offer them the right to cancel without charge, and amend all its sales processes to ensure they meet the rules.

FTSE 100

The UK's flagship share index, the FTSE 100, was down 13-points at 8,356 shortly after opening this morning.

Brent crude oil futures were down 0.31%, trading at $81.65 a barrel.

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