Join the Tayl.net team as our new part-time Customer Success Manager and be part of a thriving SaaS company dedicated to revolutionizing staff training.
We're passionate about providing top-tier support and success services to our clients, ensuring they maximize the benefits of our innovative training platform.
If you’re ready to make an impact from the comfort of your home office and want a role that can give you a great life balance, then we’re eager to see what you can bring to our team!
What You’ll Be Up To:
- Customer Engagement: Answer queries with promptness and professionalism, ensuring a seamless experience for all users.
- Content Update: Regularly refresh our help documentation to keep it clear, concise, and useful.
- Invoice Management: Keep customer accounts in check by managing billing and invoice activities accurately and efficiently.
- Customer Training: Conduct insightful training sessions that empower customers to fully utilize our platform.
- Referral Advocacy: Encourage satisfied customers to refer others, expanding our client base organically.
- Customer Retention: Implement strategies to retain existing customers, becoming their go-to for problem-solving.
- Strategic Upselling: Identify opportunities to upsell and enhance customer engagement with our additional services.
- Usage Monitoring: Track and report on customers’ platform usage, providing insights to both the team and the client.
- Team Support: Assist team members on various projects and tasks to foster a collaborative work environment.
Who We’re Looking For:
- Customer-Centric: You put customers first and strive to deliver exceptional service every day.
- Communicative: Your communication skills are top-notch, whether it’s written or spoken.
- Detail-Oriented: Managing multiple tasks while maintaining high standards is what you do best.
- Tech-Savvy: Comfortable with technology and able to quickly learn new software.
- Proactive Team Player: Ready to jump in and help out to ensure team success.
What You Get Out of It:
- Flexible Work Environment: Work from anywhere, balance your life.
- Compensation: Earn a competitive salary (£27k - £32k depending on experience) for part-time hours.
- Growth Opportunities: We're growing quickly, and we want you to grow with us.
- Continuous Learning: Stay at the top of your game with ongoing training sessions.
- Supportive Team: A collaborative environment where everyone supports each other’s success.
Position Details:
- Part-time role with an initial probationary period.
- Location: Anywhere with a reliable internet connection.
- Essential experience: Three years in a similar customer experience role
- Desired experience: Educated to degree level, experience in SAAS, sales experience
Role: Customer Success Manager (Part-Time)
Where: Home Working
Hours: 21 hours per week
Salary: 17K to 19K per year depending on experience
Who You'll Report To: Communications Director
Keen to be a part of our team? Send your CV and a cover letter to hello@tayl.net explaining why you’re the perfect fit for this dynamic role. We look forward to making you a key part of our customer success story!