Customer service excellence

Customers are the lifeblood of any organisation – without them you cannot exist.

A great customer journey will turn a transactional relationship into an evangelical one.

A bad one can have lasting repercussions for your organisation and reputation.

Our customer service course has been developed by relationship management experts to help your teams deliver the best possible service to delight your customers, and turn them into advocates for your business.

What will you learn?

By the end of the course delegates will:

• Understand why customer service is essential
• Understand who your customers are, and their needs, wants and perceptions
• Understand the importance of a positive attitude in making a good first and lasting impressions
• Understand the expected service levels between individuals and teams – internal and external to the business
• Recognise the importance of teamwork
• Understand the need to exceed those service levels expectations wherever possible
• Improve and develop exceptional communication skills
• Appreciate the importance of feedback and make improvements
• Be able to deal with aggressive and negative behaviour
• Develop the ability to positively deal with complaints

Who is it for?

This comprehensive customer service programme is aimed at anyone who interacts with customers either internally and externally in a business.

Cost and duration

This course lasts for one day and is delivered at the Aberdeen & Grampian Chamber of Commerce Training Hub by our approved expert trainers.

These sessions are also perfect for groups of staff that require the same training and can also be organised at your offices, an external location of your choosing.

We also run a stakeholder engagement and relationship management course which perfectly complements this course.